Shipping Policy
Shipping Coverage and Rates
MTS Global Goods ships within the United States, Canada, and select international regions. Additionally, we calculate shipping fees automatically at checkout based on the weight, dimensions, and destination of your order. Moreover, our rates remain competitive while ensuring reliable and efficient delivery as per our shipping policy.
Processing Time
We process orders within 1–3 business days. Orders placed on weekends or U.S. holidays are processed on the following business day.
Our team ensures every order is prepared and shipped promptly, maintaining accuracy and care.
Shipping Methods and Estimated Delivery
We provide standard and expedited shipping options through trusted carriers. During checkout, estimated delivery times appear, although timelines may vary due to carrier delays, customs clearance, or weather conditions.
Tracking Orders
After shipment, you receive a confirmation email with tracking information. This way, you can monitor your order in real time and stay informed until it reaches your destination.
Missing or Delayed Shipments
If you experience a delayed, lost, or incomplete order, please contact our customer support team immediately. Then, we coordinate directly with logistics partners to investigate and resolve issues quickly.
International Orders and Customs
For international customers, additional taxes, duties, or customs fees may apply depending on your country’s import regulations. Therefore, recipients must pay these charges separately because we do not include them in the shipping rate.
Finally, MTS Global Goods follows all international shipping policy and customs requirements. Consequently, we strive to ensure a smooth global delivery process for every customer.